Burgarello Alarm
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  Burgarello Alarm, Inc., Who's watching your home? 775-359-9415
Sparks
50 Snider Way
Sparks, NV 89431
775-359-9415 Office
775-359-1233 Dispatch
775-359-9214 Fax


Lake Tahoe /
Incline Village

23 Incline Way, Unit 2
Incline Village, NV 89452
775-832-7177 Office
775-832-5160 Fax


Sacramento
4610 Northgate Blvd Sacramento, Ca 95834
916-923-6494 Office
916-923-2494 Fax
916-535-0012 Dispatch


Las Vegas
4689 S. Valley View Blvd.
Las Vegas, NV 89103
702-891-0719 Office
702-891-0729 Fax

Frequently Asked Questions

Questions & Answers

Q.
What is included in the standard home alarm system installation?

A.
One Standard Keypad, Two Door/Window Sensors, a Motion Detector, a Interior Siren, a Master Control Panel, a Yard Sign and Window Decals.

Q.
How much does it cost?

A.
Costs vary depending on your needs. With most homeowner’s insurance discounts, installation costs are very affordable. The current monitoring rate starts at $25.95 a month. Please call your local office for details.

Q.
Do you monitor other companies' equipment?

A.
To assure high-quality equipment performance, monitoring and customer service,we use only the most sophisticated monitoring receivers and automation which lets us monitor almost every type of system possible. Many of our competitors utilize our monitoring services because we are the only U.L. Central Station in northern Nevada.

Q.
How long is the contractual agreement?

A.
Your initial contractual obligation depending on the type of system you receive will be 36 to 60 months.

Q.
How do I get the Burgarello Alarm Security system in my home?

A.
To schedule your activation, please call Burgarello Alarm sales support representative or your local office for details. Our security consultants are available from 8 a.m. - 4 p.m. (P.S.T.) Monday – Friday.

Q.
Can I pay by check or credit card each month automatically?

A.
Yes, with Burgarello’s Auto Payment Plan

Q.
Can I pay my monitoring on a quarterly or annual basis?

A.
Yes Burgarello Alarm allows you the flexibility to pay your monitoring monthly, quarterly, semi-annually and annually. With your one-time enrollment, your payment is sent directly from your financial institution to Burgarello Alarm and automatically charged to your credit card.

Q.
What if I have a business that I want protected?

A.
Because all businesses have different needs, we will set up an appointment with one of our security consultants to determine your needs.

Q.
I'm a renter. Can I get a system?

A.
YES, with the landlord or owner approval in writing.

Current Customers

Q.
I have a question regarding my system and/or account.

A.
For questions regarding your account, please call our Customer Care department at 775-359-9415

Q.
What happens if I move before my initial three-year contract is up?

A.
For questions regarding your account, please call us at 775-359-9415

Q.
How is radio telemetry better than back up cell service?

A.
Radio telemetry uses a proprietary frequency owned by Burgarello Alarm. Each radio is both a receiver and a transmitter making every radio a separate path back to our Central Station. There is never any additional cost for multiple signals that would accrue with a cell unit.

Q.
What does it mean to me to know that Burgarello Alarm has the ONLY U.L. Central Station in northern Nevada
?

A.
It means that all your calls go straight to our Sparks location. It means that we are inspected by U.L. annually for compliance. It means that when there is a problem or alarm, the person you are talking to is familiar with the area, weather, and local police dispatchers by name. It means we do not sell your account out to someone in another state. And finally it means that we are family-owned and our reputation reflects our business practices.

Q.
What sets Burgarello Alarm apart from the rest of the competition?

A.
Burgarello Alarm is the largest locally owned and operated security company in Northern Nevada. We've been in operation for over 35 years investing personal resources to benefit the community. Burgarello invested in it's own proprietary radio/telemetry system for completely secure signal transmitting vs. relying on telephone lines that can be tampered with. We offer this service at a fraction of the cost that local telephone companies charge for their services. Burgarello Alarm also has the only U.L. certified Central Station in Northern Nevada.

Q.
What type of services do you provide?

\ A.
Burgarello Alarm offers a myriad of services and applications for residential, commercial and industrial sites. We have many accounts that have their personal residence as well as their commercial sites with our company. We offer Burglar alarms, Fire Control Systems, Building Access Control Systems, CCTV surveillance coverage, Fire-Testing agreements, Central Station Monitoring and Dispatch, Key Service and Armed Alarm response (through an affiliate).

Q.
Do you offer key service to my home or business if I'm away so you'll be able to respond for a service related matter?

A.
Yes we do provide this option to our customers at a separate nominal fee.

Q.
Do you provide opening and closing reports for my business so I can see who accesses my site?

A.
Yes we do provide this option to our customers at a separate nominal fee.

Q.
What happens if my phone lines are cut?

A.
The basic alarm system will still sound locally but will not be monitored. Here at Burgarello Alarm we offer radio backup using our proprietary radio system that is not dependant on any phone lines, internet or cell unit. It does not have a per call cost or a third party provider that its dependant on. The signal will get to us if the phone lines are cut or the power is out. For more information click here "http://www.aes-intellinet.com" .

Q.
How do I know if my alarm system is working the way it should?

A.
First, all alarms should be tested weekly by the home or business owner. This can be done by calling our Dispatch Center and putting your system on test, then sending signals by arming your system and opening doors, windows and tripping motions,    etc. Call for details on testing smokes, heats and carbon monoxide detectors.

Q.
What happens when the power goes out?

A.
The alarm systems then runs on a battery or set of batteries depending on the initial install and power consumption rate. The alarm system should run for 24 hours on standby power + five minutes in alarm.

Q.
Are my telephone calls to Burgarello Alarm recorded?

A.
Yes! All calls made to or from Burgarello Alarm are recorded for security purposes and to ensure accuracy of our dispatchers and customer instructions.

 

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